Privacy Policy

Last Updated: 09.01.2024

Crescendo Capital s.r.o. ("Crescendo Capital," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information from you:

1.1. Personal Identifying Information:
  • Full name
  • Nationality
  • Citizenship
  • Home address (residence)
  • Email address
  • Personal identification code (automated)
  • Copies of identity and other relevant documents
  • Selfie photo
  • Date of birth
1.2. Financial Information:
  • Financial data
  • Ownership and source of funds and/or wealth
  • Transaction data, supporting documentation and history
  • Counter-parties
  • Bank accounts and crypto wallets
  • Account holders KYC
  • Other information necessary for compliance with Anti-Money Laundering Regulations and Procedures
1.3. Technical Information:
  • IP address
  • Language
  • Country
  • Browser type and version
  • Time zone setting
  • Browser plug-in types
  • Location information
  • Operating system and version
  • Page response times
  • Download errors
  • Website usage data (e.g., page visits, actions taken)
1.4. Other Information:
  • Personal data you voluntarily provide to us
  • Personal data obtained from third-party sources in compliance with applicable laws and regulations
2. Use of Personal Information

We use the collected personal information for the following purposes:

2.1. Account Opening and Administration:
  • Verify and authorize your account;
  • Communicate with you regarding your account;
  • Process and facilitate financial transactions and services;
  • Maintain account security through measures such as two-factor authentication (2FA).
2.2. Customer Support:
  • Respond to your queries and complaints;
  • Provide assistance and support.
2.3. Compliance with Regulations:
  • Comply with legal and regulatory obligations, including anti-money laundering and fraud prevention;
  • Conduct market research and analysis to improve our services and optimize user experience.
2.4. Marketing Communications:
  • Inform you of products, offers, and promotions that may interest you (subject to your consent).
  • Share information with third-party organizations for marketing purposes (subject to your consent).
2.5. Business Transfers:
  • Facilitate the sale, merger, or transfer of our business or assets, including customer data, to a potential buyer or partner
2.6. Service Providers:
  • Engage third-party service providers to perform services on our behalf, including payment processing, search engine facilities, advertising, marketing, customer support, and data analysis;
  • Ensure third-party service providers adhere to our privacy and data protection standards.
3. Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

3.1. Consent:
  • Processing personal information with your freely given, informed, and unambiguous consent for specific purposes.
3.2. Contractual Necessity:
  • Processing personal information necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
3.3. Legal Obligations:
  • Processing personal information necessary to comply with legal obligations applicable to Crescendo Capital.
3.4. Legitimate Interests:
  • Processing personal information based on our legitimate interests or the legitimate interests of a third party, provided that such interests are not overridden by your rights and interests, and when the processing has a specific purpose, is necessary, and is balanced.
4. Sharing Personal Information

We may share your personal information with the following parties:

4.1. Third-Party Service Providers:
  • Engage trusted third-party service providers to perform services on our behalf, including payment processing, identity verification, transaction monitoring, fraud prevention, customer support, advertising, and analytics
  • These service providers are obligated to handle your personal information securely and in accordance with applicable privacy laws.
4.2. Compliance with Legal Requirements:
  • Share personal information with law enforcement or regulatory bodies as required by applicable laws and regulations.
4.3. Business Transfers:
  • Disclose personal information to potential buyers or partners in the event of a sale, merger, or transfer of our business or assets.
5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access restrictions, firewalls, virus detection, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer necessary for the purposes for which it was collected.

7. Your Rights

You have certain rights regarding your personal information, subject to applicable laws and regulations. These rights may include:

  • Access and review the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Object to the processing of your personal information
  • Withdraw your consent (where applicable)
  • Request erasure of your personal information (subject to legal and regulatory requirements)
  • Restrict the processing of your personal information
  • Data portability (where applicable)
  • Lodge a complaint with a supervisory authority

To exercise your rights or for any inquiries or concerns regarding this Privacy Policy, please contact us at [email protected].

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate communication channels. Please review this Privacy Policy periodically for the latest information.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Please note that this Privacy Policy applies solely to Crescendo Capital s.r.o. and its services and does not govern the practices of third-party websites or services that may be linked to or accessed through our website.

We recommend reviewing the privacy policies of such third-party websites and services before providing any personal information.

This Privacy Policy is effective as of the last updated date mentioned at the beginning of the policy.